Login to your Apple iCloud and ICloud Drive account in seconds. Learn how to create an iCloud account, common login problems and how to contact the Apple iCloud customer service.
Launched in 2011, iCloud is an online cloud storage service provided by Apple, which allows users to store documents, music, photos, videos and other data on remote servers, so that it can be accessed and downloaded to devices running Windows, iOS or MacOS operating systems.
In addition to its basic storage function, iCloud enables users to backup entire devices running iOS, or wirelessly share data with other iCloud users. The service is free, has more than 750 million active users and is compatible with iOS, Mac OS X and PCs running Windows 7 or later, although ownership of at least one Apple device is required.
iCloud Drive is an important part of iCloud. iCloud Drive users to store photos, video, music, documents to iCloud and access them again from an iPhone, Mac, or PC. It is Apple’s version of Dropbox or Google Drive.
iCloud Email is another popular feature.With an iCloud Mail account, you can send and receive email. You can access an iCloud Mail account using the Mail app on a Mac computer, or with Microsoft Outlook on a Windows computer. Nothe that if you If your Apple ID doesn’t end with @icloud.com, @me.com, or @mac.com, you must set up an @icloud.com email address before you can use iCloud Mail on iCloud.com.
How Do I Create An iCloud Account?
The iCloud service utilises the Apple ID system, so if you already own and use Apple devices or services, including an iPod, iPad, Mac or iTunes, there is a strong chance you will already have an Apple ID. If this is the case, you can skip the account creation, go to the iCloud sign in page and login using your Apple ID.
If you are using an iOS device already, you can switch on iCloud by going to ‘Settings’ on your device, then clicking ‘iCloud’. You will then have to enter your Apple ID and password to continue. If you do not have one, click on ‘Don’t Have An Apple ID or Forgot It’. Alternatively, go to the iCloud website (https://www.icloud.com/) on any device.
To create an Apple ID, you will need to provide the following:
- An email address, which will serve as your Apple ID
- A password, which must contain at least 8 characters, at least one number and both upper and lower case letters
- Your date of birth, for age verification purposes
- Three security questions and answers, which will be used to keep your account secure
How Do I Log In to My iCloud Account?
Once you have created an Apple ID, the iCloud login process is easy and fast. Either visit the iCloud website, or open up the iCloud service on your iOS device and you will be greeted with an iCloud sign in form. Simply enter your Apple ID and the password you chose during the registration phase into the required fields.
You will have the option of ticking a box labelled ‘Keep Me Signed In’, which will keep you logged into the iCloud service even after you have stopped using it. Once you have either checked the box, or left it unchecked, simply click the login button, or press enter on your computer keyboard.
The iCloud Mail service is also accessed though the iCloud.com homepage.
I Cannot Log In to My iCloud Account. What Could Be the Problem?
From time to time, some users experience iCloud login problems, but these are usually fairly easy to resolve. Naturally, the first step is to double check that you have definitely entered the right Apple ID and password, paying careful attention to typing errors and case sensitivity.
If you are sure you are entering the right information, it is worth checking Apple’s own system status page, which you can find by clicking here. This will tell you if there are any current server problems preventing you from logging in, or if you are trying to sign in during a scheduled maintenance period.
Some users may see an ‘Unsupported Apple ID’ error message when trying to sign in. The simple explanation for this is that your Apple ID is not compatible with iCloud, most likely because you do not own a compatible Apple device. If you are trying to sign in on an iOS device, you may need to update the software.
Finally, if you see an ‘Authentication Failed’ message, this may be an indication that you either changed your password and have tried to enter an old one, or that your account has been accessed by someone else. If this occurs, you should reset your password by following the steps outlined below.
I Have Forgotten My iCloud Password or Apple ID. How Can I Reset Them?
Apple’s requirements for a strong password, combined with the prevalence of websites requiring usernames and passwords, means that it is somewhat inevitable that some users will forget either their Apple ID or their password. Fortunately, the iCloud service has been designed to include solutions to this problem.
On the main iCloud sign in page, underneath the login boxes, you can click on an option labelled ‘Forgot Apple ID or Password?’, which will then take you to the Apple ID recovery page. If you have forgotten your password, simply enter your Apple ID in the relevant box and follow the instructions to reset your password.
Alternatively, if you have forgotten your Apple ID, follow the same procedure, but instead of entering your Apple ID on the recovery page, click on the ‘If You Forgot Your Apple ID, You Can Look It Up’ option near the bottom of the screen. Here, you can enter your first name, last name and email address to recover your Apple ID.
Where Can I Download the iCloud and iCloud Drive App?
Both the iCloud and iCloud Drive apps come pre-installed on most iOS devices. If you wish to use the iCloud for Windows software, you can download it by visiting the iCloud homepage on your PC, clicking ‘Setup Instructions’ in the top right hand corner and then clicking on the ‘For Windows PC’ option on the next page.
The iCloud software should come pre-installed on modern Mac computers. If not, you should update the Mac OS X by clicking on the Apple menu and then selecting ‘Software Update’. With the latest version installed, you should be able to access the iCloud by going to ‘System Preferences’, clicking ‘iCloud’ and enabling the service.
How Can I Contact iCloud Customer Services?
If you have any other questions or problems, you may need to contact the customer service team. The best way to do this is to visit the Apple support page and follow the instructions to access online chat, or schedule a call back. Alternatively, you can ring the customer service team yourself. The phone numbers to call are as follows:
United States – 1-800-275-2273
Canada – 1-800-263-3394
United Kingdom – 0800 107 6285
Phone numbers for other parts of the world can be found here.